Support


AUTOMATED HELP DESK

Centralized team of trained client service reps using integrated technology tools for managing client cases with self-service endpoints for case logging



WORLD-CLASS SUPPORT PROCESS

Optimized and continually improving support processes spanning first, second, and third level support with special performance enhancement focus in the area of turn-around time
Launch



24/7 RESPONSE & RESOLUTION

24 hours a day, 7 days a week availability of help desk and other critical support resources so that clients can rest assured that even minor service disruptions will be addressed whenever they occur